FAQs

DO YOU ACCEPT RETURNS?

Yes, we accept returns. To initiate a return, customers must provide evidence of defects and contact our marketing team to discuss the next steps. We will work with you to resolve the issue through further negotiation.

DO YOU EXPORT YOUR PRODUCTS?

Yes, we export our products to various countries. We hold the necessary permits for international shipments. For more detailed information about our export processes and the countries we serve, please contact us directly.

WHAT SPECIFICATIONS DO YOU HAVE?

Our product specifications include several key parameters: Weight (Grammage), Standard Moisture, Ring Crush (RCT) for strength determination, Cobb Size (water absorption into the surface), Bursting, Bonding, and Smoothness tests.

Our standard specifications are as follows;

Grammage allowance is ±4%
Ring Crush is based on 10% GSM
Cobb size (120 sec): Ranges from 60 to 80 gr/m².

These specifications ensure that our products meet quality standards and perform as expected in various applications.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods, including bank transfers, cash, GIRO-on-demand, bank cheques, SKBDN, and Letters of Credit (LC). If you have any specific payment needs or questions, please reach out to us for assistance.